Guides

Download the installation and setup guide.
Download the troubleshooting guide.

Frequently Asked Questions

Q. How many square feet can a diffuser cover?

A. It all depends on ceiling height and airflow. Generally speaking, a diffuser covers up to 3,000 sq. ft.

Q. Can I use more than one diffuser in a singlearea? 

A. Certainly, providing that fragrances don't mix.

 

Q. What ingredients do your fragrances use? Arethey hazardous to my health?

A. Our fragrances are approved by the IFRA(International Fragrance Association) and RIFM (Research Institute forFragrance Materials). All are made of natural ingredients, harmless to yourhealth.  

 

Q. Can I use different fragrances in a singlediffuser?

A. You can only insert one cartridge at a time in adiffuser. It is however possible to vary fragrances for a change by replacingone cartridge by another, which is very simply done.

 

Q. Is my Aromaestro diffuser compatible with aniPhone or Android smartphone?

A. Absolutely!

 

Q. How long will cartridges last?

A. It depends on the total time of diffusion in aweek and desired intensity. In retail stores open 40 hours a week and usingaverage intensity levels, a cartridge will last approximately 6 months.

 

Q. Is it possible to smell fragrances prior toordering?

A. Of course. We invite you to order spray bottlesamples from our "Aromaestro Catalogue" section to experience ourolfactory offering before ordering cartridges

 

Q. What is the warranty like?

A. Our diffusers are guaranteed for 12 months fromthe date of purchase.

 

Q. Is it possible to move a diffuser after its installation(for example, from the main residence to the countryside)?

A. Yes. However, it is important to take thecartridge out of the diffuser before you move it.

 

Q. What maintenance does the Aromaestro diffuser require?

A. Simply clean the outlet with a Q-tip whenchanging cartridges and clean the air filter once every six (6) months. To doso, remove it from the diffuser and rinse under tap water.

 

Q. Are the cartridges refillable?

A. No. Once the cartridge is empty, please discardit in the recycling bin.


Q. What are the most popular fragrances?

A. It varies but the favorites so far : Rooibos, Green TeaMint & Basil et Orchid & Vanilla.


Q. If for any reason I am not satisfied with the diffusor, do you offer a full refund ?
A. Within 30 days of purchase, we offer a refund if the condition of the diffusor is deemed impeccable. 15% of the diffusor's value is not reimbursed for the restocking fee. Return transportation to our offices is at your expense.


Q. If I do not like the smell of the received cartridge, can I return it to exchange it since it is used very little?

A. We do not accept the return of used cartridges, despite the lack of use. On the other hand, as compensation, within 30 days of your order, we offer free shipping. It is best to order 2ml samples before ordering cartridges to make sure you like the smell.