Frequently asked questions

Of course. We invite you to order our spray sample box and receive a gift card to use on your next purchase. This way, you can enjoy the olfactory experience before ordering a fragrance.

Our fragrances contain natural or synthetic ingredients. IFRA Standards set limits on fragrance ingredients for their intended use; they do not guarantee that no individual reaction will occur. Follow the product's directions. For information about a specific fragrance, contact our team with its name.

Yes, some people may be sensitive or allergic to fragrance ingredients. A reaction should not automatically be attributed to scent memories. If you experience discomfort, stop using the product and seek medical advice, identifying the product you used.

It depends on the model, ceiling height and air circulation. Coverage is 250 sq. ft. for the NANO, 300 sq. ft. for the TABLE, 1,000 sq. ft. for the MURAL and 1,500 sq. ft. for the TOUR, up to 5,000 sq. ft. for the AROPRO and 8,000 sq. ft. for the AROMAX.

The diffuser is guaranteed for 12 months from the date of purchase. If the diffuser is leased, it is guaranteed for the duration of the lease, provided it is properly maintained.

Yes, but it's important to remove the refill from the diffuser before moving it.

Certainly, as long as a certain distance is maintained between diffusers to avoid mixing odours.

Absolutely! Your diffuser is easy to manage from your cell phone and an Internet connection.

For optimum maintenance of your diffuser, we recommend: • Remove the refill in your diffuser. • Clean the outlet orifice with a cotton bud each time you change the refill.

We recommend that you remove the refill, replace the caps, and store it in a cool, dark place. Then unplug the diffuser and put it back in its original box. Alternatively, you can simply activate your diffuser's inactive function.

Within 30 days of delivery, we offer a refund if the diffuser is found to be in perfect condition. Twenty-five percent of the diffuser's value is non-refundable to cover restocking costs. Please note that the cost of returning the diffuser to our offices is at your expense.

First, we invite you to consult our troubleshooting guide. If you still need assistance, log in to your Account, select the GUIDES & SUPPORT tab, then click on "SUPPORT" to send us a support request. We'll get back to you as soon as possible.

A refill lasts 1 to 6 months depending on the diffusion schedule and intensity. In commercial settings, it also depends on the area and the diffuser.

We guarantee the diffusion quality of the refill for up to 12 months after the date of purchase. However, this information is not an expiry date and is therefore only a guide to optimal diffusion results. To preserve your refills, we suggest you replace the caps, then store them upright, away from light and at room temperature.

No. Once the refill is empty, we invite you to recycle it.

We do not accept the return of used refills, even if they are only lightly used. However, as compensation, we offer free delivery within 30 days of your order. It's best to order samples before ordering refills, to make sure you like the chosen scent.

Only one refill can be inserted in a diffuser at a time. However, it is possible to vary fragrances by replacing one refill with another, which is very easy to do.

If your order is marked "to be processed", it is waiting to be prepared for shipment. You will receive a confirmation email when it ships. If the status does not change, contact our team to check on your order.

A tracking number will only be provided once your order has been shipped. Please note that it may take up to 24 hours for the tracking link to be updated on the carrier's website. Thank you for your patience.

Unfortunately, we cannot guarantee changes or cancellations once an order has been completed. We invite you to contact Aromaestro as soon as possible at 450-508-8200 for any changes to your order.

Aromaestro wants to provide the best ordering experience for its customers, but unfortunately, glitches do occur from time to time. We'll be happy to help. Contact us by phone at 450-508-8200 or via our "Contact" form.

We accept secure payment by credit card or invoice.

Yes, but if you are located outside our delivery zone (Canada), you must use your carrier to pick up your order.

Within 30 days of delivery, we offer a refund if the diffuser is found to be in perfect condition or if the product (refill, mist, soap or other) has not been opened. Clearance products are final sale and cannot be returned. Twenty-five percent of the product's value is non-refundable to cover restocking costs, and the cost of returning it to our offices is at your expense. We do not accept the return of used refills, even if they are only lightly used. The full terms are in our shipping policy.

To track your order, please log in to your account, under the "ORDER HISTORY" tab, click on the order you wish to track.